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Nancy Arnold

Nancy is the director of the Office of Quality Initiatives (OQI), the centre for organisational excellence and leadership at Carleton University in Ottawa, Canada.  She leads a team dedicated to advancing an ethos of continuous improvement through their innovative work in the areas of leadership development for faculty and professional services staff, strategic planning, learning and development, Lean process improvement, benchmarking, Healthy Workplace, and strategic communications.  An accomplished practitioner, she collaborates with colleagues nationally and internationally to push the frontiers of leading organisational practice in higher education, most notably through her work with Carleton Leader.

As a trusted leader, adviser, collaborator and coach to senior leaders, faculty and professional staff colleagues at all levels, Nancy has gained a profound understanding of the human experience of leadership. She is highly regarded for her ability to engage others in navigating the complexities of organisational culture, whilst embracing strategic ways of thinking in order to bring about purposeful, sustainable change, for the betterment of the university, higher education and the wider global community it serves.